Knowledgebase

Website Design Knowledgebase for Spark Sites owners

Stick with us as we add more content! Contact Us with your questions!

How to Create a Password Protected Page on Your Website

Having a password protected page may seem like something only accessible to the rich and the famous, but the truth is it could not be easier more accessible for anyone with a WordPress site to set up. Before we get into that, it's important to understand instances...

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Five Tips on Having a Solid Instagram Following

Instagram is one of the most popular forms of social media that exists today. In fact it has been predicted by eMarketer, that there will be 26.9 million users added to Instagram in just the U.S. by 2020! That's way more than Facebook or Twitter... combined!...

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Lakeland Networking Groups You Can Join

It may sound cliché, but community is everything. You are way more likely to thrive within your small business if you're plugged into some kind of community or business group. Thankfully, if you are a Lakelander you're in luck because there are several Lakeland...

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Frequently Asked Questions

Subscription FAQ’s

What Does an On-Hold Subscription Mean?

For subscriptions your find with a “Hold” status:

“The subscription remains active, as long as the payment succeeds. If automatic payment fails, it is put on-hold until the customer logs in to make the payment.”

This usually happens when they are a.) using a credit card that has expired (past due dates, cancelled because replaced with the microchip, etc.) or b.) insufficient funds.

Simply reach out to your customer, ask them to log in and update their payment information.

How Can I Get Subscriptions?

You can get subscriptions added to your WooCommerce solution quickly and easily.

We charge a one-time set-up fee of $75 for the install. You will also need to pay for the plugin (a cost that Woocommerce charges) annually. Currently the cost of the plugin is $75/year.

Contact us to get subscriptions added to your site and available to your customers today.

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